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BigPond Movies

 

.Was the biggest Australian DVD rental service, but shut down operations on September 30 2011!


BigPond DVD Rental Review

Visit Bigpond SiteBigPond decided in July 2011 decided to shut down DVD operations by 30 September 2011. This review is kept as it was for posterity.

Bigpond, (originally called 'Fetch Me Movies'), was the biggest online DVD rental company in Australia, but t hey decided to go all digital in their rentals, direct to home via broadband. After that you can still get Bigpond Movies on a T-Box, via your PC, directly from an LG or Samsung TV and even via your mobile.

We expect this will cause a flood of customers to go for other DVD rental services, as many people don't want to go all digital, so Quickflix and to a lesser extent Webflicks will probably benefit.

Though they're closing down, we've decided to keep our review as it was for posterity. BigPond's website was easy to navigate, offering browsing by genre, actor, director, and language. BigPond also included recommendations, and listings by award winners, all time top 50, critic recommendations, and even provided film trailers. Our only real design criticism was that their search engine isn't as advanced as some of the other sites.

We liked the idea of BigPond's 'returned option' which allows you to tell them that you've returned a DVD so they can send you the next one - a major plus if you live some distance from their nearest distributor. Or, at least that was the theory - we received reports that it sometimes seems to make little difference.

In its final year, 2011, BigPond added lots of additional content, like trailers, critics reviews, and an assortment of favorite lists. In fact, they had something anyone can create, a PopList. These were created by BigPond Movies members on anything and everything, from the general ("My All Time Favourite Movies") to special interest ("Buffy's Greatest Slayings"), and the downright strange ("Films with Green in the Title"). They were a great way for people to explore different films and interests they might not otherwise be exposed to.

The size of BigPond's High Definition Blu-ray disc inventory was difficult to discern, as they list the defunct HD-DVD format in the same category, but we estimated they stocked around 900+ Blu-Ray titles; very slightly more than Quickflix. BigPond has also launched a download service, the first Australian DVD company to do so.

Of course with the advantages of a big company some drawbacks--BigPond just couldn't match the customer care that some of the smaller companies pride themselves on. The vast majority of the time this wouldn't be an issue, but if you do have a problem or a disc gets lost in the post, expect them to be slow to respond to customer emails--we've scored them lower on Service for this.

 

Prices: Note, these prices are no longer valid as BigPond is not accepting new DVD rental customers given their shutdown. BigPond changed its pricing plans in April 2008, streamlining the choices and making the cheaper across the board. They started at $9.95/month for 2 discs at-a-time (with a limit of only 2 per month--working out to $4.98 per disc) and allowing cancellation at any time. Then there is a $12.95, 2 out, 3 max per month tariff (averaging out to $4.31 per disc), the very popular $19.95 plan, 3 discs out at once, for a total of 8 rentals in the month (averaging only $2.49 per disc--the best value deal in Australia), and finally, 4 out for $29.95, to with a maximum of 12 discs per month (also working out to $2.49 per disc). If you sign up for a 12-month contract, your monthly maximums on the plans above go from 2 to 3, 3 to 4, 8 to 10, and 12 to 14 respectively.

 

 
BigPond DVD Rental Customer Comments
Featured BigPond Customer Review

Helen, 1 July , 2011

I've been with bigpond for a couple of years now. aside from a couple of dics that wouldn't play-they were replaced free of charge and one disc that went MIA in post- no blame laid I have been very happy but they are stopping the serice 30th Sept 2011. very upset as no notice, just adverts on site. want everyone to rent their new tbox.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Most Recent BigPond Customer Reviews

Leanne, 30 September, 2011

I have been with Bigpond from the beginning and have found that the damaged and scratched discs I have received has increased signifigantly. I have also been charged on quite a few occassions for extra discs sent to me, even though i have stipulated to them, over and over, that i want no more than a max of four DVDs per month. I have had wrangles in getting credit for these extra discs and have taken to checking my account regularly to make sure they are not breaching my contract. My last resort was to threaten them with action by the telecommunications ombudsman but cant be bothered as it is now cloing. Typical Telstra! And they tell me they have changed!If I only had a choice.....

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Bruce from Sydney, 3 July, 2011

I have been with Bigpond movies for many years. Have had a few scratched copies but no different from a video store. Any problem I have had has been resolved satisfactorily though must agree with other reviewers that my queue is doesn't really mean much. Very disappointed the service is closing & will probably go to Quickflix. Downloading is OK but it's nice to bw able to watch a movie in the comfort of your lounge room rather than in front of a computer screen.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

John from SA, 20 January, 2011

Tried 1 month trial. 4 dvd's received. Total waste of time.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

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Key Facts


Bigpond Logo

Shut down operations on 30 September 2011, info below is only of historical interest

1 disc, 2 total: $9.95
2 discs/ 3 max:
$12.95
3 discs/8 max: $19.95
4 discs/12 max: $29.95

Free Trial: 1 month, 3 discs at a time

Titles: 40,000+
Game Rentals:
no
Blu-Ray HD:
900+ (estimate, as they lump HD-DVD in this category)
Adult Films: no
Phone Contact:
yes

Based in: unspecified, multiple centers

Service: All Australia

Contact:
1 800 502 502
BigPond Movies
Locked Bag 9000
Preston VIC 3072

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